Customer Service Agent

Customer Service Agent

Salary: 4.5k to 5.5k (based on experience)

Working Hours: 8:30 AM to 5:30 PM

Weekly Off: Sunday

Work Location: DWC Freezone, Jebel Ali, Dubai

Arabic Speakers Preferred

Company Overview:

Star Services LLC is a leading provider of high-quality services in the industry. We specialize in providing top-notch customer service solutions to our clients, ensuring their satisfaction and success. Our company is committed to delivering exceptional service to our customers and creating a positive work environment for our employees.

Job Overview:

We are seeking a highly motivated and dedicated Customer Service Agent to join our team. As a Customer Service Agent, you will be responsible for providing excellent customer service to our clients. You will act as the first point of contact for our customers and will be responsible for handling inquiries, resolving issues, and ensuring customer satisfaction.

Responsibilities:

1. Act as the primary point of contact for customers, responding to inquiries and providing information about our products and services.
2. Resolve customer complaints and escalate issues as needed.
3. Handle a high volume of incoming calls, emails, and chats in a professional and timely manner.
4. Maintain accurate and detailed records of customer interactions and transactions.
5. Collaborate with other departments to ensure customer needs are met.
6. Continuously seek opportunities to improve customer service processes and procedures.
7. Stay updated on company products, services, and policies in order to provide accurate information to customers.
8. Meet and exceed customer service goals and targets.

Requirements:

1. High school diploma or equivalent.
2. Previous customer service experience preferred.
3. Excellent communication and interpersonal skills.
4. Strong problem-solving abilities.
5. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
6. Proficient in Microsoft Office and customer service software.
7. Willingness to work flexible hours including evenings and weekends if needed.

Benefits:

1. Competitive salary.
2. Comprehensive benefits package including medical, dental, and vision coverage.
3. Paid time off and holidays.
4. Opportunities for career growth and development.
5. Positive and supportive work environment.

If you are a customer service-oriented individual with a passion for helping others, we encourage you to apply for this exciting opportunity. Join our team at Star Services LLC and be a part of our commitment to providing exceptional service to our customers.