Customer Service Agent

Join Our Team as a Customer Service Agent at Dubai Golf!

At Dubai Golf, we are committed to providing exceptional customer service to ensure a positive experience for every guest. As a Customer Service Agent, you will be at the forefront of interacting with our valued customers, addressing their inquiries, and resolving complaints in a polite and professional manner. Your role is essential in maintaining customer satisfaction and loyalty.

Key Responsibilities:

• Handle customer inquiries and complaints via phone or email.
• Answer questions regarding services and general queries.
• Effectively use CRM systems to manage and resolve customer issues in compliance with the organization's standards.
• Assist the Assistant Manager in implementing process improvements.
• Take ownership of your designated responsibilities and ensure timely reporting of issues.
• Adhere to company policies and procedures while collaborating with all departments.

Qualifications:

• Minimum of 2 years’ experience in a similar customer service position.
• Excellent communication and interpersonal skills.
• Fluency in English (both spoken and written).
• Strong computer literacy and CRM proficiency.
• Ability to remain calm and multitask under pressure.
• A positive, keen attitude with a passion for customer service and problem-solving.

If you are passionate about providing excellent customer care and enjoy working in a dynamic, customer-focused environment, we would love to hear from you!

Apply now to be part of our growing team!