Customer Service Advisor - UAE National

Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.

Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.

Line of Service: Internal Firm Services

Industry/Sector: Not Applicable

Specialism: IFS - Internal Firm Services - Other

Management Level: Associate

Job Description & Summary

At PwC, our people in property management focus on providing strategic advice and solutions for clients in the real estate industry, helping them optimise their property portfolios and maximise returns. These individuals handle property acquisitions, leasing, asset management, and development projects.

In facilities and infrastructure management at PwC, you will focus on creating and maintaining efficient and effective operations of physical workspaces, including maintenance, security, and space planning. You will play a crucial role in creating a comfortable and productive environment for employees and clients.

Eligibility to apply: For Emirati Nationals with a family book

Position Summary
To handle reception area activities. Serves as the first point of contact with the firm and the office for visitors and callers. Handle all internal and external inquiries and carry out administrative activities of the front office.

Primary Duties and Responsibilities

Financial
Adhere to the allocated budget for the administrative function of the office.

Customer
Greet visitors, arrange relevant passes and ensure all callers and visitors are dealt with promptly, courteously, and accurately. Ensure visitors are made comfortable, met on a timely basis by their host, shown to the appropriate room and assisted with parking if relevant.

Internal Process

Floorhost

• Managing floor operations eg. cleaning, FM, meeting rooms, hourly floor checks.
• Fills up the CAFM form/App for any facilities/maintenance issues.
• Checks meeting room bookings day before for full day, wrong floor etc - liaise with staff directly or advises Central Floorhost. Deals with daily issues if EA cannot handle.
• Check occupancy against bookings on assigned floor/s.
• Sits when not on cover at floor host receptions.

Reception

• Maintain visitor logs.
• Manage Parking Validators Logs.
• Coordinate with mailroom for outside delivery/courier services with the help of Office administrators.
• Perform general maintenance of the reception area.
• Coordinate with Security where relevant.
• Act in accordance with regulations.
• Perform other administrative duties as required (eg. Issuing PwC access cards).
• Answer queries from visitors and callers, and refer them to the appropriate person.
• Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed.

Learning and Growth

• Work towards being a high quality internal service provider and ensure that all administrative support requirements are being met.
• Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed.

Education
High school certificate (equivalent) or Bachelor's degree.

Language
Fluency in spoken and written English, proficiency in Arabic is an advantage, French is a plus.

Overall Experience
Min 3 years of experience in customer service related role such as front desk or receptionist role.

Specific Skills
Experience with a professional services firm is an advantage.

Knowledge and Skills

• Strong organizational skills.
• Excellent oral communication and interpersonal skills.
• Must possess a professional telephone manner.
• Demonstrated ability to work under pressure.
• Demonstrated ability to work on own initiative.
• Demonstrated team player.
• Must possess a warm, friendly and professional demeanor.
• Basic PC skills on Excel and Word.
• Basic keyboard skills (at least 25 wpm).

Job Posting End Date: July 13, 2025.