Customer Service Advisor ( Bilingual- English / Arabic ) Part time On Site -Abu Dhabi

Customer Service Advisor (Bilingual - English / Arabic) Part Time On Site - Abu Dhabi

Job Description
This position is accountable for providing the highest standards of customer service through telephone services to existing and potential customers.

Work Location: Abu Dhabi
Working Hours: 10 AM - 2 PM (Part Time)

Essential Functions/Core Responsibilities:

• Receive inbound calls from customers, prospects, and non-customers while maintaining established standards for number of calls, pick-up time, duration of call, and quality of call.
• Provide high-quality customer service by answering customer inquiries efficiently and politely with correct and complete information and redirect them where appropriate.
• Identify customer problems and offer appropriate solutions.
• Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.
• Participate in outbound calling programs and other projects and activities when required.
• Handle projects and tasks whenever required and asked by the management.

Required Education, Skills, and Qualifications:

• Excellent customer service skills.
• Fluent in English (B2 Level+) and/or Arabic.
• Good communication and interpersonal skills.
• Competent use of PC, proficient in MS Excel.
• Graduate preferred in any stream; a combination of education and experience may be substituted and/or considered in lieu of a bachelor’s degree.
• Cheerful personality, always with a smile.
• Empathetic, patient, and courteous in approach.
• Pleasant telephone etiquette and someone who enjoys speaking over the phone.
• Presentable with a positive, proactive, and professional approach.
• Results-driven, enthusiastic, detail-oriented, and dependable.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.

Location:
ARE Abu Dhabi - Building Khaleej Area

Language Requirements:

Time Type: Part Time