Customer Service Advisor ( Bilingual- English / Arabic ) Part time On Site -Abu Dhabi

A3malouna.com on behalf of:

Concentrix United Arab Emirates

Job Title:

Customer Service Advisor (Bilingual - English / Arabic) Part time On Site - Abu Dhabi

Job Description

This position is accountable for providing the highest standards of customer service through telephone services to existing and potential customers.

Work Location - Abu Dhabi

Working Hours - 10 AM - 2 PM (part time)

Essential Functions/Core Responsibilities

• Receive inbound calls from customers, prospects, and non-customers while maintaining established standards for number of calls, pick-up time, duration of call, and quality of call.
• Provide high-quality customer service by answering customer inquiries efficiently and politely with correct and complete information and redirecting them where appropriate.
• Identify customer problems and offer appropriate solutions.
• Engage in continuous learning to keep up-to-date with changes and developments to products, services, and procedures.
• Participate in outbound calling programs and other projects and activities when required.
• Handle projects and tasks whenever required and asked by management.

Required Education, Skills And Qualifications

• Excellent customer service skills.
• A fluent English (B2 Level+) and/or Arabic speaker.
• Good communication and interpersonal skills.
• Competent use of PC; must be proficient in MS Excel formulas.
• Graduate preferred in any stream and above; a combination of education and experience may be substituted and/or considered in lieu of the bachelor’s degree.
• Cheerful personality, always with a smile.
• Empathetic, patient, and courteous in approach.
• Pleasant telephone etiquette and someone who loves to speak over the phone.
• Presentable with a positive, proactive, and professional approach.
• Results-driven, enthusiastic, attentive to detail, and dependable; someone who is eager to learn the tricks of the trade for their future.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.

Location:

ARE Abu Dhabi - Building Khaleej Area

Language Requirements:

Time Type:

Part time

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