Customer Service Advisor

Description

At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 158 countries with more than 236,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services.

Established in the region for 40 years, PwC Middle East employs over 4,200 people across 12 countries. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond.

Line of Service: Internal Firm Services

Industry/Sector: Not Applicable

Specialism: IFS - Internal Firm Services - Other

Management Level: Associate

Job Description & Summary

At PwC, we are a community of solvers, where every individual plays an important role in shaping the future of our firm, clients and communities. We seek individuals who excel in their roles and embody our core behaviours, working together to create a better tomorrow. Our commitment to Trusted Leadership and Distinctive Outcomes defines how we deliver on our purpose and strategy, serving our clients and living our values in every interaction.

Position summary

• To handle reception area activities.
• Serves as the first point of contact with the firm and the office for visitors and callers.
• Handle all internal and external inquiries and carry out administrative activities of the front office.

Customer

• Greet visitors, arrange relevant passes and ensure all callers and visitors are dealt with promptly, courteously and accurately.
• Ensure visitors are made comfortable, met on a timely basis by their host, shown to the appropriate room and assisted with parking if relevant.

Internal Process

• Managing floor operations such as cleaning, FM, meeting rooms, and hourly floor checks.
• Fills up the CAFM form/App for any facilities/maintenance issues.
• Checks meeting room bookings day before for full day, wrong floor etc. - liaise with staff directly or advise Central Floorhost.
• Deals with daily issues if EA cannot handle.
• Check occupancy against bookings on assigned floor/s.
• Sits when not on cover at floor host receptions.
• Maintain visitor logs.
• Manage Parking Validators Logs.
• Coordinate with mailroom for outside delivery/courier services.
• Perform general maintenance of the reception area.
• Coordinate with Security where relevant.
• Act in accordance with regulations.
• Perform other administrative duties as required (e.g., issuing PwC access cards).
• Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed.

Learning and Growth

• Participate in and lead various projects, such as co-piloting the training for all receptionists during the MS migration, where you will serve as the project champion.
• Unlimited access to Vantage, our online training portal, to support your continuous professional development.

Requirements

• UAE National with Family Book.
• High school certificate (equivalent) or Bachelor’s degree.
• Fluency in spoken and written English; proficiency in Arabic is an advantage.
• Minimum 1-3 years of experience in customer service related roles such as front desk or receptionist.

Specific Skills

• Experience with a professional services firm is an advantage.
• Strong organizational skills.
• Excellent oral communication and interpersonal skills.
• Must possess a professional telephone manner.
• Demonstrated ability to work under pressure.
• Demonstrated team player.
• Must possess a warm, friendly and professional demeanor.

Travel Requirements: Up to 20%

Available for Work Visa Sponsorship?: Yes

Government Clearance Required?: Yes

Job Posting End Date