Customer Service Advisor

Description

At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 158 countries with more than 236,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services.

Established in the region for 40 years, PwC Middle East employs over 4,200 people across 12 countries. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond.

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Associate

Job Description & Summary

At PwC, we are a community of solvers, where every individual plays an important role in shaping the future of our firm, clients and communities. We seek individuals who excel in their roles and embody our core behaviours, working together to create a better tomorrow. Our commitment to Trusted Leadership and Distinctive Outcomes, from our PwC Professional framework, defines how we deliver on our purpose and strategy, serving our clients and living our values in every interaction. Trusted Leadership emphasises building trust, delivering sustained outcomes, and demonstrating courage and honesty, especially during challenging times. Distinctive Outcomes focus on excellence, collaboration, and inclusiveness, ensuring our work adds value, meaning, and purpose. By integrating these principles into our daily operations, we ensure that our efforts are aligned with our values and objectives. Thus, we are looking for candidates who are self-aware, collaborative, committed to continuous learning, and dedicated to delivering quality and integrity.

At PwC, we value every individual's role in shaping our future. We're looking for candidates who excel in their roles and embody our core behaviours of Trusted Leadership and Distinctive Outcomes. Trusted Leadership focuses on building trust, delivering sustained results, and showing courage and honesty. Distinctive Outcomes emphasize excellence, collaboration, and inclusiveness. We seek self-aware, collaborative individuals committed to continuous learning and delivering quality and integrity.

Position summary

• To handle reception area activities.
• Serves as the first point of contact with the firm and the office for visitors and callers.
• Handle all internal and external inquiries and carry out administrative activities of the front office.
  
  

Customer

• Greet visitors, arrange relevant passes and make sure all callers and visitors are dealt with promptly, courteously and accurately
• Ensure visitors are made comfortable, met on a timely basis by their host, shown to the appropriate room and assisted with parking if relevant.
  
  

Internal Process

• Managing floor operations eg.cleaning, FM, meeting rooms, hourly floor checks
• Fills up the CAFM form/App for any facilities/maintenance issues
• Checks meeting room bookings day before for full day, wrong floor etc - liaise with staff directly or advises Central Floorhost.
• Deals with daily issues if EA cannot handle.
• Check occupancy against bookings on assigned floor/s
• Sits when not on cover at floor host receptions
• Maintain visitor logs
• Manage Parking Validators Logs
• Coordinate with mailroom for outside delivery/courier services with the help of
• Perform general maintenance of the reception area
• Coordinate with Security where relevant
• Act in accordance with regulations
• Perform other administrative duties as required (eg. Issuing PwC access cards)
• Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed
  
  

Learning and Growth

• participate in and lead various projects. One example is co-piloting the training for all receptionists during the MS migration , where you will serve as the project champion.
• Unlimited access to Vantage , our online training portal, to support your continuous professional development.
  
  

Requirements

• UAE National with Family Book
• High school certificate (equivalent) or Bachelor’s degree
• Fluency in spoken and written English, proficiency in Arabic is an advantage
• Min 1-3 years of experience in customer service related role such as front desk or receptionist role
  
  

Specific Skills

• Experience with a professional services firm is an advantage
• Knowledge and Skills
• Strong organizational skills
• Excellent oral communication and interpersonal skills
• Must possess a professional telephone manner
• Demonstrated ability to work under pressure
• Demonstrated team player
• Must possess a warm, friendly and professional demeanor
  
  

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

Yes

Government Clearance Required?

Yes

Job Posting End Date