Customer Service Advisor

Description

Summary: At PwC, our people in property management focus on providing strategic advice and solutions for clients in the real estate industry, helping them optimise their property portfolios and maximise returns. These individuals handle property acquisitions, leasing, asset management, and development projects.

In facilities and infrastructure management at PwC, you will focus on creating and maintaining efficient and effective operations of physical workspaces, including maintenance, security, and space planning. You will play a crucial role in creating a comfortable and productive environment for employees and clients.

Position Summary

To handle reception area activities. Serves as the first point of contact with the firm and the office for visitors and callers. Handle all internal and external inquiries and carry out administrative activities of the front office.

Eligibility to Apply

This role is eligible only for Emirati Nationals with a family book.

Primary Duties and Responsibilities

Financial

1. Adhere to the allocated budget for the administrative function of the office

Customer

1. Greet visitors, arrange relevant passes and make sure all callers and visitors are dealt with promptly, courteously and accurately
2. Ensure visitors are made comfortable, met on a timely basis by their host, shown to the appropriate room and assisted with parking if relevant.

Internal Process

1. Assist with visitor check-in process
2. Maintain visitor and caller logs
3. Coordinate with mailroom for outside delivery / courier services with the help of Office administrators
4. Answer queries from visitors and callers, and refer them to the appropriate person
5. Perform general maintenance of the reception area
6. Co-ordinate with Security where relevant
7. Support office manager in events planning and organization
8. Act in accordance with regulations
9. Perform other administrative duties as required

Learning and Growth

1. Work towards being a high quality internal service provider and ensure that all administrative support requirements are being met
2. Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed

Education

High school certificate (equivalent) or Bachelor's degree

Language

Fluency in spoken and written English, proficiency in Arabic is an advantage, French is a plus

Overall Experience

Min 3 years of experience in customer service related role such as front desk or receptionist role

Specific Skills

1. Experience with a professional services firm is an advantage
2. Strong organizational skills
3. Excellent oral communication and interpersonal skills
4. Must possess a professional telephone manner
5. Demonstrated ability to work under pressure
6. Demonstrated ability to work on own initiative
7. Demonstrated team player
8. Must possess a warm, friendly and professional demeanor
9. Basic PC skills on Excel and Word
10. Basic keyboard skills (at least 25 wpm)

Optional Skills

Accepting Feedback, Active Listening, Architectural Management, AutoCAD (Drawing Software), Communication, Corrective Maintenance, Coworking Space Management, Customer Experience (CX) Strategy, Emotional Regulation, Empathy, Environment, Health, and Safety (EHS) Program Development, Event Execution, Facilities Engineering, Inclusion, Integrated Workplace Management System (IWMS), and more.

Job Posting End Date

June 5, 2025