Customer Service Advisor

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Concentrix Corporation
Dubai
AED 30,000 - 60,000
Be among the first applicants.
Yesterday
Job description

Seeking an Arabic-speaking Customer Service Advisor to deliver high-quality support in online fashion, requiring luxury retail experience and excellent communication skills.

Provide high-quality customer service, resolve issues, maximize sales opportunities, and maintain communication via various channels in a fast-paced environment.

Provide customer service support through calls and internet, ensuring satisfaction and resolution of issues while maintaining product knowledge and documentation.

Manage reception activities, provide customer service, handle inquiries, and maintain office operations while ensuring a professional environment for visitors.

Handle inbound customer calls, provide solutions, maximize cross-selling, and maintain service quality; requires bilingual communication and proficiency in Microsoft Excel.

Oversee and manage customer service representatives, ensuring quality standards, resolving complaints, and motivating team members with strong communication skills.

Responsible for quality assurance in delivery processes, coordinating with partners, and providing support while ensuring high customer service standards.

Build client relationships, handle customer demands, provide technical support, and possess strong communication and problem-solving skills in English and Hindi.

Manage customer orders, provide high-quality support, meet performance metrics, and possess strong communication skills in English for effective customer service.

Handle customer inquiries and complaints, assist with product information, maintain records, and collaborate with teams to enhance service excellence.

Address customer inquiries with empathy, utilize CRM software, handle complaints, and possess skills in problem solving and conflict resolution.

The role involves excellent communication, technical expertise, multitasking, and customer complaint resolution in a flexible work environment.

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