Customer Relationship Officer - Floater | Al Ain, UAE

Customer Relationship Officer - Floater

Company: ADIB - Abu Dhabi Islamic Bank
Location: Al Ain, United Arab Emirates

Role Purpose:
Managing products and service functions related to Institutional Banking customers to ensure the delivery of quality service, while projecting the warm image of ADIB, maintaining operational controls, and continuous improvement in financial services and operational service efficiency.

RESPONSIBILITIES:

1. Deposit account documentation: Handle inquiries related to deposit accounts, open and close deposit accounts, ensure proper completion of forms, and observe KYC policies and CB instructions.
2. Finance account documentation: Handle inquiries related to finance and covered cards, maintain customer files, prepare finance applications, obtain necessary approvals, input data into the system, and ensure proper completion of forms.
3. Sales - Management of service delivery: Sell and cross-sell ADIB's products and promote ADIB's image.
4. Staff Management and coordination: Manage subordinates, plan their training and appraisal.
5. Perform other tasks specified by Management.

Specialist Skills / Technical Knowledge Required for this role:

1. Broad knowledge of ADIB's Retail Banking financial products & services.
2. Thorough knowledge of ADIB's Retail Credit & Operational Policies & Procedures.
3. Good Knowledge of UAE banking practices, regulations & risks.
4. Good Knowledge of Anti-Money laundering regulations issued by the UAE Central Bank and other regulatory authorities.
5. General awareness of competitors in the local market.
6. Fair knowledge of service standards.
7. Training skills.
8. Sales skills.
9. Management Information skills.
10. Computer skills.