Customer Relations Specialist

About Flex Living:

Flex Living is on a mission to transform the rental sector globally. We believe that renting a home should be as easy as buying an item from Amazon. Giving tenants the option to easily rent anywhere in the world and giving landlords simple, hassle-free property management without excessive management fees. We are building a small and dynamic team of A-Players, who are committed to growth and ready to scale Flex Living to a global powerhouse in its sector. We believe in rewarding ambition and promoting from within.

About The Role:

The Customer Relations Specialist will be the main point of contact for our customers, providing personalized support and fostering positive relationships. You will play a critical role in ensuring customer satisfaction, addressing inquiries, and resolving issues to maintain the high standards of service that Flex Living is known for.

Key Responsibilities

1. Customer Support and Communication
   • Respond promptly to customer inquiries via email, phone, and chat.
   • Provide accurate and complete information about our services, policies, and properties.
   • Handle and resolve customer complaints with professionalism and efficiency.
2. Relationship Building
   • Build strong, lasting relationships with customers by delivering a seamless and enjoyable experience.
   • Proactively follow up with clients to ensure satisfaction and address any concerns.
   • Act as a brand ambassador, representing Flex Living's values and commitment to quality.
3. Issue Resolution
   • Identify and resolve customer issues related to bookings, payments, or property concerns.
   • Coordinate with internal teams (operations, property management, etc.) to ensure timely solutions.
4. Feedback and Improvement
   • Collect and analyze customer feedback to improve service quality.
   • Provide suggestions and insights to management for enhancing the customer experience.
5. Administrative Tasks
   • Maintain accurate records of customer interactions in the CRM system.
   • Prepare and update reports on customer service metrics.

Skills & Qualifications

1. Proven experience in customer service, client relations, or a similar role.
2. Excellent verbal and written communication skills in English.
3. Strong problem-solving and conflict-resolution abilities.
4. Proficiency in CRM software and customer support tools.
5. Ability to multitask, prioritize, and manage time effectively.
6. A positive and empathetic attitude, with a passion for helping others.

What We Offer:

1. Competitive salary and benefits package.
2. Opportunities for career growth within a fast-expanding company.
3. Training and support to help you excel in your role.
4. A collaborative, inclusive work environment.