Customer Happiness Executive - Call Center

Job Responsibilities

1. Provide excellent customer service and support to ensure customer satisfaction.
2. Handle customer inquiries and resolve issues in a timely and professional manner.
3. Ensure customer feedback is collected and shared with the relevant teams for continuous improvement.
4. Collaborate with cross-functional teams to ensure a seamless customer experience.
5. Meet or exceed customer happiness metrics and targets.

Prime HealthCare Group LLC was founded by Dr. Jamil Ahmed, an Orthopedic Surgeon trained in India and Germany, in partnership with some prominent local partners with a vision of becoming “the most respected healthcare provider in the region” by offering personalized, comprehensive and affordable quality health care with the most effective treatment outcomes through the best-in-class professionals. The very first out-patient center was started in October 1999. PRIME is now amongst the UAE’s leading healthcare service providers today and well-known brand with its team of over 350 physicians and 1000 supporting professionals providing state-of-the-art medical care to the UAE’s citizens and residents. All dedicated to making the country a benchmark for superior healthcare solutions. The team of physicians is handpicked based on their exemplary credentials and expertise in diagnosis and treatment. This expertise, coupled with some of our core values of Transparency, Customer Centricity, Quality Consciousness, Cost Effectiveness, and Speed of action, played an integral part in the Prime HealthCare Group being conferred the Dubai Quality Appreciation (DQA) Award in 2012 for the second time, the first being in 2007. We were commended by the Dubai Government’s Department of Economic Development for excellence in the areas of high service quality, appreciable level of customer satisfaction, strategic branding, employee care, frequent free health check-ups, and health awareness programs under our community outreach program. “Personalized care, personally” – is a key guideline that drives the entire service process and is owned by all the staff at Prime.