Customer Fulfillment Specialist

Customer Fulfilment Solutions Specialist
Officebased Role
You can be based in: MEA Region
You will need to speak and write fluently in English and Turkish

Join Veolia WTS's dynamic Customer Fulfilment Team within our Global Supply Chain Operations where you'll play a crucial role in managing customer relationships across diverse industries including food and beverages, power, pharmaceuticals, and life sciences. This position offers an exciting opportunity to work within a multicultural team handling end-to-end order lifecycle management while collaborating with multiple departments to ensure exceptional customer service delivery.

What are the Day-to-Day Duties:

1. Process and manage orders through SAP system
2. Handle contract creation, renewal, and termination processes
3. Coordinate export orders with shipping plants
4. Manage bank submissions for LC & CAD payment terms
5. Drive revenue target achievement through linear contract billing
6. Resolve customer invoice disputes and perform root cause analysis
7. Maintain customer data accuracy in ERP systems
8. Handle special queries and urgent requests with professional communication

Reporting to: Global Supply Chain Operations

Veolia WTS is committed to continually building on our inclusive environment where all employees thrive. Globally we offer:

• A collaborative culture that celebrates diverse perspectives
• Mentorship and career development programmes
• Opportunities for continuous learning and professional growth
• A competitive compensation and benefits package

Veolia WTS is an equal opportunity employer with diversity, inclusion, equity, and gender equality at the heart of our workplace.

Qualifications:

• English and Turkish language proficiency
• Relevant professional experience
• Effective and professional verbal and written communication with internal and external customers
• Good problem-solving capability
• Customer Fulfillment attitude with ownership of any kind of queries
• Logical thinking, analytical mindset, and reporting skills
• Proficient IT skills including Google Sheets and Gmail
• Solid SAP knowledge and experience as a user
• Salesforce experience
• Experience in customer fulfillment/order management
• Additional relevant foreign language knowledge
• Lean/Six Sigma or other relevant experience

Additional Information:

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications without discrimination.

Remote Work: No

Employment Type: Fulltime