Customer Experience Specialist

Oversee customer satisfaction surveys and resolve complaints efficiently.
Manage the leads process, ensuring timely follow-ups with CRM and sales teams.
Prepare and submit weekly lead reports for performance tracking.
Enhance the customer delivery experience, ensuring smooth and memorable handovers.
Coordinate marketing demo logistics and delivery preparation for campaigns.
Create and process LPOs with accuracy and efficiency.
Work with third-party suppliers to support marketing and operational tasks.

Desired Candidate Profile

• Automotive industry experience is a must.
• Skilled in Excel for generating detailed reports.
• Proficient in Microsoft Dynamics 365 (D365) or similar CRM platforms.
• Fluency in Arabic is preferred for effective customer engagement.
• Excellent communication and interpersonal skills to handle customer interactions.
• Creative, ambitious, and willing to learn, bringing fresh ideas to improve the customer journey.
• Proactive in streamlining operations and ensuring smooth task execution.