Customer Experience Manager

Join Metropolitan Premium Properties, ranked a TOP-3 Best Workplace 2024 in the UAE!

We're looking for a Customer Experience Manager with a knack for gathering client insights and refining integration processes between agents and customers in real estate. If you're analytical, results-driven, and ready to elevate our client journey, we want you on our team.

Key Responsibilities

• Client Feedback Management: Collect and evaluate feedback from clients regarding their experience with our agents, integrations, and overall service quality.
• Data Analysis & Reporting: Develop and maintain feedback metrics, turning raw data into actionable insights and statistical reports for key stakeholders.
• Process Improvement: Collaborate with cross-functional teams to enhance customer touchpoints, streamline integrations, and implement new initiatives based on feedback findings.
• Agent Support: Provide agents with structured feedback, best practices, and training resources to ensure top-tier customer interaction.
• Market Monitoring: Stay updated on real estate trends, competitor activities, and evolving customer preferences, using this knowledge to adapt and optimize our service.

Qualifications

• Experience: 3-5 years in customer experience, client relationship management, or a similar role, preferably in real estate or client-facing environments.
• Data Proficiency: Strong background in data collection, analytics, and reporting tools (e.g., Excel, BI platforms).
• Communication Skills: Excellent verbal and written English; additional languages are an advantage.
• Problem-Solving Mindset: Ability to identify key issues through feedback and propose effective, scalable solutions.
• Tech-Savvy: Proficiency in CRM systems and customer feedback platforms; experience with integrations in real estate is a big plus.
• Collaborative Attitude: Comfortable working in cross-departmental teams, providing clear direction, and driving results.

About Metropolitan Premium Properties

Established in 2008, The Metropolitan Group is renowned for delivering exceptional property services and support to clients across the UAE and global markets. With five companies and over 1,000 professionals, our group boasts countless accolades and partnerships, including recognition from leading UAE real estate developers like EMAAR, Dubai Properties, MERAAS, DAMAC, and ALDAR.

Our Achievements

• #3 Best Workplace in the UAE (2024)
• #6 Best Workplace in the Middle East (2024)
• #17 Best Workplace in Asia (2024)
• Recognized by the International Property Awards 2022 for Best Real Estate Agency Marketing.
• Awarded the Feefo Platinum Service Award 2024 for outstanding customer service.

Ready to shape the customer journey in one of the world's most dynamic real estate markets? Apply now and help us redefine customer experience in the UAE!