Customer Experience Manager

Oversee and manage overall customer experience section and its improvement initiatives. Ensure the sectional activities, related to experience design and enablement, customer care, happiness culture and measurement & reporting, are timely and effective. Ensure compliance of customer experience against predefined happiness standards.

Experience & Qualification

• A degree in Business Administration, Customer Service Management or equivalent.
• Min 8 years’ experience preferably working in the Aviation customer service industry.
• Advanced communication skills.