Customer Experience Design Executive

BUSINESS INTRODUCTION

Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.

ROLE SUMMARY

This role is responsible for using the Customer Experience discipline to change overall cultural thinking and put customer first in all our designed experiences. Day to day, turn our deep customer understanding into specific design projects and helps lead, support, or guide the projects and how they come to life.

ROLE PROFILE

• Plan and execute of cross-functional end-to-end projects to redesign customer journeys.
• Use research, data, and best-practices to form and validate your solutions.
• Create journey maps, service design blueprints and prototypes to solve challenging Customer Experience problems.
• Objectively evaluate and refine concepts based on learnings from user testing validation.
• Target appropriate methods and fidelity based on project objectives to obtain the results required from the onset of the project.
• Present the team’s work to stakeholders and executives.
• Develop a strong understanding of Majid Al Futtaim key customer journeys.
• Manage implementation process of journey pilot and assisting in adapting changes of the final product as required.
• Be responsible for planning and executing any service Blueprint projects.

REQUIREMENTS

• Bachelor's Degree in Design Thinking, Innovation, Human-Centred design or equivalent
• 2 to 3 years of experience at the same role.
• Strong business communication and presentation skills.
• Proficient in English.

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.