Customer Eng Support Mgr - ME

Customer Eng Support Mgr - ME

Customer Eng Support Mgr - ME

Apply locations: Dubaï
Time type: Full time
Posted on: Posted 2 Days Ago
Time left to apply: End Date: January 31, 2025 (30+ days left to apply)
Job requisition id: R-2024038613

KEY EXPECTED ACHIEVEMENTS

1. Definition, steering and realization of field usage / performance studies (end of life tires exam, usage characterization and performance measurement plans, …)
2. Synthesis reports for performance measurement studies (MC tires, field survey) and field usage measurements
3. Quality of customer claims collection (quality of treatment by the sales forces and coherence of collection with the reality, ...)
4. Alert reports sent to Central teams (Risk Analysis)
5. Reports following minor litigation (if delegation and out of AMN)
6. Give advice and technical training for sales force
7. Give advice and technical training for external customers
8. Technical demonstrations during commercial product launch events
9. On-the-job training / tutoring for newcomers C.E.S.