Customer Care (Swiss Trilingual)

• Opportunity within a company with a solid track record of performance
• A role that offers a breadth of learning opportunities
• Fantastic work culture

The Job

Key Responsibilities

• Act as the first point of contact for customer inquiries regarding orders, product and service complaints, adverse events, and general concerns.
• Handle order entry for home patients and clinics.
• Document all inquiries thoroughly and accurately, following company procedures.
• Investigate and resolve shipment, return, credit, and order issues independently.
• Escalate complex cases as needed.
• Expedite customer orders and process credits / returns when required.
• Onboard and set up new patients, maintaining accurate records.
• Collaborate with cross-functional teams and clinics to ensure seamless service.
• Maintain patient prescriptions / records and attend customer care meetings and training.
• Adhere to company procedures related to complaint management and compliance.

The Profile

Skills & Qualifications:

• Native-Level fluency in either Swiss French, Swiss Italian or Swiss German with conversational level of capability in the other two languages and Professional-level English proficiency.
• Strong verbal and written communication skills.
• Ability to work efficiently in a fast-paced environment.
• Analytical and problem-solving mindset.
• Strong organizational and interpersonal skills.
• Confidence in leading conversations and asking the right questions.
• Experience interacting with healthcare professionals, including nurses and doctors.
• Multitasking ability with a focus on achieving targets and metrics.

Training & Work Schedule

• Paid training program.
• Work hours: Monday to Friday, 9 AM - 5 PM CEST. One shift of part-time hours between 9 AM - 1 PM or 2 PM - 5 PM.
• Position to start training mid-April.
• Training at 24 EUR per hour and 25 EUR per hour during production.

Technical Requirements

• Internet: Broadband connection with Ethernet LAN.
• Hardware:
• RAM: 8GB+
• Storage: 10GB+ free space.
• Screen resolution: 1920x1080 preferred.
• Wired USB headset.
• Operating System: Windows 11+ or macOS 13+

Education & Experience:

• Required: High school diploma.
• Preferred: Bachelor's degree in life sciences, health sciences, or a related field.
• Minimum 2 years of experience in customer service (required).
• Preferred: 5 years of experience, preferably in the pharmaceutical or healthcare industry, with knowledge of supply chain processes.

If you are a dedicated customer care professional with experience in pharmaceutical services and want to be part of a dynamic remote team, we encourage you to apply.

The Employer

Our client is Centralized and Standardized Native Customer Support Services Worldwide Sole provider of all Major Languages and Dialects in the World International Marketplace of Premium Contact Center Projects for Remote Talents.