Customer Care Representative

The Customer Care Representative is responsible for delivering excellent customer service by addressing inquiries, resolving complaints, and providing information about products or services. This role requires strong communication skills, problem-solving abilities, and a customer-first mindset to ensure customer satisfaction and loyalty.

Key Responsibilities

1. Customer Support
   1. Respond to customer inquiries via phone, email, live chat, or social media promptly and professionally.
   2. Address and resolve customer complaints with empathy and efficiency.
   3. Provide detailed information about products, services, policies, and procedures.
2. Problem Resolution
   1. Investigate and resolve customer issues or escalate them to the appropriate department when necessary.
   2. Follow up on unresolved issues to ensure customer satisfaction.
3. Order and Account Management
   1. Assist customers with placing orders, processing returns, and tracking shipments.
   2. Update customer accounts with accurate and up-to-date information.
4. Product Knowledge
   1. Maintain a thorough understanding of the company’s products, services, and promotions.
   2. Stay informed about changes in policies or procedures that affect customers.
5. Customer Relationship Building
   1. Build strong relationships with customers by understanding their needs and preferences.
   2. Identify opportunities to enhance customer experiences and provide proactive solutions.
6. Documentation and Reporting
   1. Log customer interactions, feedback, and issues accurately in the company’s CRM system.
   2. Generate reports on common issues and provide insights to improve processes.

1. Education: High school diploma or equivalent (Bachelor's degree preferred).
2. Experience: 1-3 years of experience in customer service or a related field.
3. Skills:
   1. Excellent verbal and written communication skills.
   2. Strong problem-solving and conflict-resolution abilities.
   3. Proficiency in using CRM software and Microsoft Office Suite.
   4. Ability to handle high-pressure situations and multitask effectively.
4. Personality Traits:
   1. Empathy, patience, and a positive attitude.
   2. Strong attention to detail and organizational skills.
   3. Commitment to providing exceptional customer experiences.

Interested candidates can call us or share your CV via email or WhatsApp.
Email ID: career.vsconsultancybangalore@gmail.com
Contact Number: 8341215069
From: HR Team
This job is provided by Shine.com