Customer Care Executive - UAEN

Dubai, United Arab Emirates

Job Description

Responsibilities

1. Under the direction of the Fire & Safety Officer:

• To perform duty on each floor.
• To adhere to the visiting hours for patient attendants visits strictly.
• Always to be polite and kind in executing their duties.
• To continuously monitor whether everything is in order on each floor.
• To report to the security staff and brief the occurrences of the day before they finish their daily work.
• To ensure always ER & main entrance is kept cleared, free of traffic and clean at all times.
• To help handicapped and sick patients to reach the doctor/investigation area.

• Inform patrons/patients/visitors where to find telephones, restrooms, and the refreshment stand.
• Attenders and patients from OPD are guided to emergency department for consultations after 2100H.
• To make sure that no attender enters in ICU without permission from the authority.
• In case of fire / hazard inform to concerned authorities / management.
• Ushers make sure that fire exits are clear and unlocked. In the case of an emergency, they help the people leave the hospital in a safe, calm, and orderly manner.
• To make sure that nobody smokes in the area.
• Projects an image of professionalism in communication, appearance, and conduct. Supports the Security department mission.
• To maintain and convey a neat, attractive appearance at all times.
• Performs other duties as assigned.

Qualifications

1. At least a High School graduate or its equivalent.
2. Effective oral and written communication skills in the English language. Arabic is desirable but not essential.
3. Ability to perform effectively in stressful situations and with patience in handling crowd.
4. Must possess a good “power of observation.”
5. Demonstrates effective communication, interpersonal skills, knowledge of proper body mechanics, safety measures and infection control, and ability to follow instructions.

Job Info

1. Job Identification: 3758
2. Job Category: Administration
3. Posting Date: 01/15/2025, 08:26 AM
4. Apply Before: 03/31/2025, 08:26 AM
5. Job Schedule: Full time
6. Locations: NMC Specialty Hospital, Dubai, AE