Customer Care Executive

About Flava:

Flava Coffee is a passionate company dedicated to crafting delicious and high-quality specialty coffee. We offer a variety of coffee blends and products, and we're committed to building a strong online and offline presence to connect with coffee lovers everywhere.

Ignited by a passion for coffee and a penchant for its myriad flavors, we are dedicated to unlocking the essence where each brew is a masterpiece, artfully crafted to bring out the unique richness of each bean. Ethically sourced premium beans from across the globe are skillfully curated and roasted to delight the most refined palates. Every cup is a fragrant journey, crafted to celebrate the Art of Aroma.

We are a rapidly expanding organization, seeking equally driven people.

Role

Support sales by managing leads and providing customer updates.

Responsibilities:

1. Coordinate with sales for lead information and follow-up.
2. Enter and manage lead data in CRM (training provided).
3. Provide timely updates to internal teams.
4. Draw reports after the training.
5. Any other data input needs that may be there for the organization and follow-ups.

Requirements:

1. Less than 1 year of customer service or related experience.
2. Strong communication and organizational skills.
3. Basic computer proficiency.
4. Eagerness to learn.