Customer Care Executive

The Customer Care Executive is responsible for providing exceptional customer service and support to enhance customer satisfaction. They will handle customer inquiries and complaints, resolve issues, and ensure a positive customer experience. Additionally, they will maintain customer records, process orders and returns, and collaborate with internal teams to meet customer needs.

Responsibilities

1. Answer and respond to customer inquiries via phone, email, or live chat.
2. Resolve customer complaints in a prompt and professional manner.
3. Provide accurate and detailed information about products or services.
4. Process customer orders, changes, and returns.
5. Manage customer accounts and maintain accurate customer records.
6. Collaborate with internal teams to address customer needs and issues.
7. Escalate complex or unresolved cases to the appropriate department.
8. Follow up with customers to ensure their satisfaction and resolve any outstanding issues.
9. Stay updated on product knowledge and company policies.
10. Identify areas for improvement in customer service procedures.

Minimum Requirements

1. High school diploma or equivalent.
2. Previous experience in a customer service role.
3. Excellent communication and listening skills.
4. Strong problem-solving and conflict resolution abilities.
5. Ability to remain calm and professional under pressure.
6. Attention to detail and accuracy in record-keeping.
7. Proficient in using customer service software and tools.
8. Knowledge of product or service being offered.
9. Ability to multitask and prioritize effectively.
10. Positive and customer-oriented attitude.