Customer Care Coordinator

Key Roles & Responsibilities

1. Conduct daily follow-up calls with customers regarding bookings and circulate the Cargo Booking Forecast (CBF).
2. Independently coordinate customer bookings (Milaha service and third-party) while verifying customer lists and issuing voyage No Objection Certificates (NOCs).
3. Communicate customer and agent booking requirements (Milaha services and third-party services) and update all systems accordingly with daily vessel updates.
4. Serve as the key liaison between internal departments, external agents, and service providers to relay customer requirements.
5. Handle customer rate inquiries, send rate quotations, and ensure error-free system updates.
6. Identify non-active customers, address concerns, and work to restore regular support.
7. Monitor weekly and monthly customer loading averages to ensure continued engagement.
8. Send arrival notices and NOCs to customers before vessel arrival for import shipments on third-party or Milaha services.
9. Perform any other job-related duties as assigned.

Education & Professional Qualification:
Diploma

Professional Experience:
Minimum 2 to 3 years in customer service, preferably in the shipping industry.