Customer Care Associate - Portuguese and English

Customer Care Associate - Portuguese and English

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Customer Care Associate - Portuguese and English to join our team in Dubai, Dubayy (AE-DU), United Arab Emirates (AE).

Overview

Interacts with clients through telephone, email and online in response to inquiries. Provides information pertaining to client requests. Applies knowledge of systems and operations in support of assigned client group. Resolves client questions, complaints and requests, frequently involving some policy interpretation.

Responsibilities

1. Responsible for managing a customer through the complete implementation and deployment process of a property management system.
2. Develop and maintain a strong supporting relationship with the property through phone calls and emails.
3. Ensure that all appropriate information is provided, received, and verified in preparation for a successful deployment or upgrade of the PM system at property level.
4. Develop pre-work for property administrative tasks and configurations to ensure compliance to brand standards for room types, standard and local rate plans.
5. Manage the customer relationship through the deployment process to ensure satisfaction. Schedule and monitor the completion of the installation.
6. Provide updates to vendors when necessary.
7. Complete all necessary review of configuration documents and successfully initiate and complete cutover and balancing of inventory for installs, escalating when necessary to the appropriate groups.
8. Responsible for managing multiple relationships for deployment at the same time.

Key Skills

1. Fluent in Portuguese and English Languages
2. Have prior hotel work-experience in front-office or other direct customer interface roles
3. Computer savvy resources with analytic and troubleshooting skills and a knack to find solutions to technology-based problems
4. Knowledge of central reservations systems, property management systems, revenue management systems and global distribution systems considered a plus

Experience in planning, implementation and deployment of Property Management Systems (PMS) such as OperaPMS.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.