Customer Care and Handover Manager ( Real Estate)

Customer Care and Handover Manager (Real Estate)

A leading real estate development company renowned for its commitment to excellence, innovative design, and customer satisfaction is looking for a dedicated and dynamic Customer Care and Handover Manager to oversee the smooth transition of properties to our valued clients.

Key Responsibilities:

1. Lead the customer care team and manage the handover process for residential and commercial units.
2. Act as the primary point of contact for clients, addressing inquiries, resolving issues, and providing regular updates.
3. Build and maintain strong customer relationships to ensure satisfaction and loyalty.
4. Manage client expectations and ensure all commitments are met in a timely and professional manner.
5. Oversee the handover process, including scheduling, documentation, and final inspections.
6. Ensure properties meet agreed standards and specifications at delivery.
7. Conduct pre-handover inspections with customers, resolving concerns or issues.
8. Collaborate with construction, legal, and finance departments to fulfill handover requirements.
9. Track handover progress, report on milestones, and identify potential delays or issues.
10. Ensure all necessary documentation is complete and provided during the handover.
11. Promptly address and resolve customer complaints, focusing on customer satisfaction.
12. Monitor service quality and implement improvements where necessary.

Desired Candidate Profile:

1. Bachelor’s Degree; CRM software experience is a plus.
2. 3-5 years of experience in customer service, handover management, or a related role in the real estate or property development sector.
3. Comprehensive understanding of property handover processes and customer care best practices.
4. Exceptional communication and interpersonal skills, with a customer-oriented mindset.
5. Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.
6. Proficiency in Microsoft Office Suite and CRM tools.
7. Problem-solving skills and a proactive approach to customer management.