Customer Care and Handover Executive ( Real Estate)

Customer Care and Handover Executive (Real Estate)

Responsibilities:

1. Support customer care team in managing the handover of residential and commercial units.
2. Involve in direct interaction with customers, ensuring their satisfaction throughout the handover process.
3. Act as a secondary point of contact for clients, supporting the Customer Care and Handover Manager in responding to inquiries and addressing concerns.
4. Provide clients with updates on property status, handover timelines, and any necessary documentation.
5. Assist in resolving minor issues or escalate complex cases to the Customer Care and Handover Manager.
6. Assist in organizing and conducting property handovers, ensuring that all documentation is complete and accurate.
7. Support the manager in conducting pre-handover inspections and coordinating any necessary repairs or adjustments.
8. Provide clients with a basic orientation of their new property, including information on utilities, amenities, and services.
9. Maintain and organize client records, handover documents, and communication logs.
10. Assist in preparing reports and summaries for the Customer Care and Handover Manager.
11. Ensure all documentation complies with company policies and regulatory standards.
12. Work closely with the Customer Care and Handover Manager to coordinate with the sales, construction, and legal teams.
13. Assist in liaising with third-party service providers to fulfill client requests related to the handover process.
14. Assist in conducting client satisfaction surveys post-handover.
15. Help identify areas for improvement in the handover process and contribute to implementing enhancements.

Desired Candidate Profile:

1. 1-2 years of experience in customer service, property management, or a related role (experience in real estate is a plus).
2. Strong organizational skills and attention to detail.
3. Excellent communication and interpersonal skills.
4. Ability to work collaboratively in a team environment.
5. Proficiency in MS Office (Word, Excel, PowerPoint).
6. Ability to handle multiple tasks and prioritize effectively.
7. A proactive approach with a strong customer-service orientation.
8. Only Male Candidates & Arabic Speakers.