Customer Care and Handover Executive

• Assist in the handover process, ensuring all customer inquiries are addressed promptly.
• Provide customers with clear and accurate information regarding their units and the handover process.
• Coordinate with internal teams to ensure units are ready for handover.
• Maintain customer records and update CRM systems with relevant information.
• Support the Customer Care and Handover Manager in resolving any issues that arise during the handover.
• Assist in preparing and delivering handover documentation to customers.

Desired Candidate Profile

• Previous experience in a customer care role, preferably in real estate.
• Excellent communication skills, both written and verbal.
• Strong customer service orientation with a proactive approach to solving problems.
• Ability to work effectively in a fast-paced environment.
• Proficiency in Microsoft Office and CRM software.
• Strong attention to detail and organizational skills.