Customer Care Agents (Hybrid work - Hiring UAE Nationals)

Independent Food Company, a leading F&B group is presently hiring UAE nationals for the customer care department.

The Care Contact Center Agent is a pivotal team member responsible for managing various brands' customer interactions across multiple communication platforms. This role focuses on ensuring exceptional customer engagement and complaint management to enhance customer satisfaction.

The Care Contact Center Agent is expected to uphold brand standards, meticulously organize data, and promptly escalate issues for efficient resolution, all while promoting teamwork, collaboration, and a customer-centric approach.