CRM SpecialistData Analyst

We are looking for a CRM Specialist/Data Analyst to manage lead data, generate reports, and optimize lead distribution processes. You will bridge data analysis with effective lead management to enhance sales performance and improve business decision-making.

Key Responsibilities:

• Lead Management: Log and track leads from various channels in CRM (Salesforce) and automate lead assignment to agents.
• Data Analysis & Reporting: Generate automated reports and dashboards using Salesforce and Power BI to track sales and project performance.
• Excel Proficiency: Use advanced Excel for data analysis, modeling, and visualization.
• Lead Scoring: Implement AI tools for lead scoring and categorization to prioritize high-value leads.
• Client Engagement Analysis: Analyze customer behavior across platforms (e.g., Telegram) to improve engagement and conversions.
• Process Improvement: Standardize data entry and improve lead management processes.

Qualifications & Skills:

• Education: Bachelor’s degree in Business Data Analytics or related field.
• Experience: 1-2 years in CRM data analysis or lead management, preferably in real estate.
• Skills: Strong proficiency in Salesforce, Power BI, and Excel. Knowledge of AI tools for lead scoring is a plus.
• Communication: Ability to present data insights to non-technical stakeholders.