CRM Specialist

Responsibilities:

1. Collaborate with cross-functional teams to develop CRM strategies aligned with business objectives and customer needs.
2. Identify opportunities to enhance customer experience and drive sales.
3. Define key performance indicators (KPIs) and establish measurable goals for CRM initiatives.
4. Oversee the implementation, customization, and maintenance of CRM systems.
5. Ensure data integrity, accuracy, and consistency within the CRM platform.
6. Analyze customer data to identify trends, patterns, and insights.
7. Generate reports and dashboards to track key metrics and performance indicators.
8. Provide actionable recommendations based on data analysis to optimize customer engagement and retention.

Company Industry:

• Construction
• Civil Engineering

Department / Functional Area:

• ERP
• CRM (IT Software)

Keywords:

• CRM Specialist