CRM Sales Supervisor

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AW Rostamani Group

Dubai

AED 60,000 - 100,000

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Job description

Job Description

Description:

To ensure the team meets overall Web and branch wise conversion targets set by management.
To improve the process of Salesforce leads management and quality of communication of tele sales team members with customers.
To improve team’s SLA and response time of calling customers.
To ensure CRM Sales team is booking maximum appointments in bringing customers to showroom.
To ensure the team collectively is achieving customer visits targets.
To make random calls to leads been rejected by CRM sales stating as In-Valid leads.
To prepare the duty schedule for Inventory team and ensure presence of team members during operational hours of showrooms.
To prepare and manage the leave roster for Inventory team.
Receive and contact each Online lead from salesforce.com.
Ensure prospects are contacted within the agreed SLA with management.
Convince each lead to visit Nissan Showrooms in either Dubai or Northern Emirates in accordance with the Nissan guideline and campaigns.
To set an appointment of customer with the Sales Consultant.
To transfer leads to the Sales Consultant appointment has been fixed with.
Schedule appointments in Sales Consultant outlook calendar for visit/test drives etc.
To work closely with Sales team and follow up upon the visit of the customer to the showroom.
Follow up with Sales Consultant on the status of the lead.
To increase customer visits to the showroom.
Prospecting existing data through calls and online platforms (emails, SMS).
Convert digital call leads to showroom traffic and to sales.
Follow up with leads to ensure customer is left happy with his/her experience with Nissan.
To follow-up on un-converted leads and stay in touch with customer for future prospecting.
To reduce In-Valid leads ratio against the total leads received.
To work closely with branch / sales managers while forecasting total digital sales for the month.
To achieve the target set by management for Digital Conversions.
To achieve quarterly non-financial KPI’s.

Qualifications:

Bachelor degree with 2-3 years experience in Banking Tele Sales.
Must be very proficient in English (Arabic is a plus), must have good Excel skills.

Organization

Vehicles - Sales Support And Administration
Company Name: Arabian Automobiles Co. LLC