CRM Data Analyst intern

Reporting to the Client Engagement & Digital executive, the intern will be responsible for: CRM & Clienteling.

She/he will support the Client Engagement & Digital Executive and the 3 businesses counterpart on the implementation of the clienteling actions.

1. Support the operational execution of Clienteling activation (emailers, digital cards, print cards, brochures…)
2. Support the adoption of retail clienteling tools and liaise with HQ (Paris) for bug fixes and improvements.
3. Accompany the deployment of new features on the clienteling tool.
4. Provide monthly KPIs on clienteling actions, clients listings, report and various ROI calculations for all networks.

DATA MANAGEMENT

1. Contribute to database growth and enrichment by looking at the accuracy & quality of the data, reporting duplicate profiles, establishing dashboards to follow up data capture/corrections.
2. Reconcile & link data from different databases to provide insights on clients of our various networks.

CLIENT INSIGHTS

1. Support on specific analysis linked to client database and profiles.
2. Ability to present data in a visual way such as using Power BI output.

Profile:

You have a master's degree (business school, university master…) and have a first experience in data marketing and CRM with an analytical background.

You are tech-savvy, highly mastering Excel (advanced pivot, index, match, vlookup), familiar with Power BI while understanding client needs and behaviors.

Your communication skills are one of your strengths as it will be key for you to understand internal partners' needs & challenges from retail and office.

You have strong organizational and interpersonal skills with a “can do” mindset which allows you to overcome challenges and find solutions.

You are proactive, dynamic with a capacity to adapt to a fast-moving environment.

English is a must; Arabic and/or French would be an advantage.

Internship based in Dubai – 6 months.

About Us

Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery, and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide.

As an independent company, its core values are grounded in:

1. Exceptional creation and client experience.
2. Nurturing human potential.
3. Having a positive impact – on people, the environment, and communities around the world.

As part of this, the House promotes arts, culture, and creativity while investing significantly in key areas including research & development, sustainability, and innovation.

Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired, and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organization and its people.

Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programs, learning and development opportunities, and parental leave for all parents globally.