Credit Operations Specialist

What You Will Be Doing

• Handle customer requests efficiently while ensuring high-quality service for both internal and external clients.
• Follow internal operating procedures and adhere to guidelines set by the Central Bank.

Key Responsibilities

• Carry out all credit operational tasks, ensuring all activities are completed within the timescales and with a high degree of accuracy while adhering to Banks policy and process.
• Archive all appropriate files and documents manually or electronically as instructed.
• Provide assistance with projects and MIS reports.
• Diarize customers request and process the requests on the required dates.
• Identify and suggest improvements to current procedures and processes, aiming to enhance controls and service quality.
• Proactively handle a variety of customer inquiries and issues.
• Support team members as needed to ensure the smooth operation of the department.
• Ensure periodic control checks are done and any discrepancy found to be highlighted.
• Escalate promptly if any irregularities that may lead to risk or financial loss.
• Conduct online validation checks to ascertain the authenticity of the documents provided to the bank for eligibility purposes.