Counter Sales Associate

Job Responsibilities

• Greet and serve walk-in customers providing high level service through product knowledge and based on the set procedures.
• Take part in the opening and closing duties in compliance with the norms and internal procedures.
• Maintain and report all records such as daily training, taste panels, and wastage forms; report any complaints or operational issues to the Manager.
• Ensure all operation details are clearly communicated to the team as part of maintaining a proper handover process detailed in the log book.
• Place orders for needed products from the Stock Keeper in coordination with the Restaurant Manager / Assistant Manager.
• Ensure a clean environment by implementing hygiene practices such as the “Clean as you go” policy and sanitation of the counter display.
• Process the orders received from Waiters and set them according to serving standards; ensure they are presented to customers within the serving timeframe.
• Receive the daily orders, check the items according to the order specifications, display them in the presentation fridge, and replenish regularly while maintaining hygiene and presentation standards.
• Receive and prepare take away orders, making sure they are wrapped according to standards and take special orders from customers.
• Receive and handle cash payments including exchange and money transactions while following the set policies.

Qualifications

• High School Degree.
• 0 - 1 year of experience in customer service.
• Fluency in English.
• Analytical Thinking: level 1.
• Change and Adaptability: level 1.
• Cultural Awareness: level 1.
• Customer Focus: level 1.
• Planning and Organizing: level 2.
• Teamwork: level 2.

Organization: Eataly

Primary Location: United Arab Emirates-UAE, Dubai, The Dubai Mall