Cosmetics Doctor Kids Specialist Dental Doctor

The role of the Patient Representative is to attend to patients and their relatives in the Clinic to satisfy their non-medical needs. Handle enquiries and provide a high level of support and information to patients/guests in the Clinic.

He/she is also responsible for coordinating specialty care for patients in need of external consultation as requested by the primary care physician and is responsible for scheduling, tracking, referral case management, and providing reports.

Key Responsibilities:

1. Greet visitors and patients, determine their needs, check appointments, and direct or escort them to the concerned person, office, or clinic.
2. Assist new patients in opening a medical file and ensure all required information is supplied and is true and accurate.
3. Ensure that the patients/attendants are kept comfortable at all times and that their requirements are met as laid down in CS rules.
4. Direct patients opting for treatments on special packages to the designated area/block or in the right category of rooms as required by them.
5. Make, change, or coordinate appointments for patients via email or telephone according to the coordination of care procedures, and confirm the appointments for the next day.
6. Process patient referrals to specialty providers by preparing medical charts and records for referral patient visits and providing appropriate clinical information to specialists.
7. Assist with the conduction and coordination of the company’s promotional campaigns.
8. Educate the patients regarding admission policies and privileges at the time of admission and assist them with the admission procedures and requirements. Procure all required consent forms and get them signed properly by the patients or their legal guardians/representatives.
9. Keep patient data and records updated and maintain confidentiality of patient information.
10. Answer questions and give information directly to persons based on knowledge of Clinic/Department rules and regulations (Non-medical information only, otherwise refer to the people concerned or the HOD for medical information).
11. Keep the Branch Manager informed of work-related activities and issues.
12. Attend all departmental meetings and training sessions.
13. Respond to patient’s needs, requests, and concerns as appropriate; investigate and/or channel complaints or issues to appropriate Clinic staff; assist in resolving conflicts and act as an intermediary between patients, families, and staff.
14. Promote establishment and maintenance of meaningful communication between patients, families, and staff; facilitate dialogue between patients, physicians, nurses, administrative managers, and ancillary personnel to resolve patient complaints and issues.
15. Assist in the investigation of patient needs and devise methods to improve the overall effectiveness between patients and the Clinic.
16. Collect data and information about patient care concerns, needs, and issues and make recommendations as appropriate.
17. Act as a coordinator between patient, doctor, and administration department.
18. Explain services available and the need for their proper use.
19. Manage front desk practice correspondence and administration.
20. Work towards achieving the best when it comes to the number of visits at the Centre.
21. Take extra care of any VIP patient and keep the Branch Manager updated.
22. Stay updated about the accepted insurance cards in the Clinic.