Coordinator - Maternity & Childcare Services

Coordinator - Maternity & Childcare Services

Dubai, United Arab Emirates

The maternity and child health coordinator will be the one-point of contact for all maternity patients, guiding and coordinating with them from the first antenatal consultation until delivery and thereafter facilitating neonatal and pediatric care. The incumbent must continuously liaise on behalf of maternity patients with the doctors, nurses, and other administrative staff (e.g., billing, insurance) to ensure a comfortable and seamless patient experience. He/she will report functionally to Hospital Administration and the Senior Manager – Operations & Strategy.

• Establish contact with all maternity patients during their first antenatal visit at the hospital.
• Introduce them to the services and facilities available at NMCRH DIP.
• Take them on a tour of the hospital, especially the labor and delivery rooms.
• If covered under insurance, counsel them on insurance-related processes, maternity limits, and copayments.
• If cash-paying patients, share the hospital cash packages with them.
• Attend to any service-related concerns of the patient during the antenatal period and delivery, liaising with concerned departments for resolution.
• Arrange for patients to attend the antenatal program (Mamacare) according to the trimester.
• Introduce parents-to-be to the neonatologist during the 3rd trimester.
• Introduce circumcision packages to parents when relevant and arrange introductions to the pediatric surgeon if required.
• Coordinate with the nursing supervisor for room allocations for planned inductions or C-sections.
• Visit all maternity patients upon admission and attend to their concerns.
• Facilitate the discharge process for all maternity patients and neonates.
• Ensure follow-up of patients with the concerned Obstetrician and ensure the child follows through with the neonatology and pediatric departments.
• Handle all maternity patient feedback/complaints and work with departments for service improvements.
• Operate the dedicated number for services and respond promptly to patient queries in a professional manner.
• Escalate any challenges in responsibilities to the Hospital Administrator.

• Preferably a college graduate in any medical discipline or any discipline with hospital experience.
• Proficient in basic MS Office (Word, Excel, PowerPoint), MS Outlook, and Internet Explorer.
• Exceptional interpersonal skills, maturity, good judgment, and professional communication skills.
• Patient-focused, service-oriented, and understanding.
• Efficient organizational skills with the ability to handle multiple responsibilities under pressure.
• Ability to work independently with minimal supervision.
• Reliable, punctual, dependable, and responsive.
• Excellent command of oral and written English; Arabic language skills are advantageous but not essential.

• Job Identification: 6754
• Job Category: Administration
• Posting Date: 02/18/2025, 07:41 AM
• Apply Before: 03/22/2025, 07:41 AM
• Job Schedule: Full time
• Location: NMC Royal Hospital, DIP, Dubai, AE