Coordinator Customer Service GCC

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.

YOUR MISSION

• Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external.
• Process and coordinate all orders received via mail or otherwise, following existing Company policies, procedures, and programs.
• Check incoming stocks of seasonal products against the respective orders on the system, create delivery forms, and forward details to the Warehouse.
• Check stock provisions of open orders, and follow up pending blocked orders.
• Keep order book up-to-date reflecting customer cancellations, purchase drops, etc.
• Process customer shipment claims or return requests following existing Company policies, procedures, and programs.
• Provide assistance and support to internal partners including Sales, Marketing, Finance, and Operations representatives relating to order processing.
• Transfer seasonal orders to SAP; set customer discounts and determine net order amounts.
• Work towards both independent and team KPIs to improve business standards, service levels, and financial results.
• Coordinate cross-functional collaboration with Sales, Marketing, Warehouse, and Finance departments towards common goals set by the organization.
• Manage ad-hoc projects and reports as required by the line manager.
• Prepare monthly OOH, cancellations, shortages, freight, inventory valuation, and physical inventory reports.
• Prepare daily order fulfillment report in sales order period.
• Ensure all packed shipments are invoiced in SAP accurately.

YOUR TALENT

Education:

• University Degree

Experience:

• Minimum 1-2 years of experience in sales and/or customer service.

Capabilities:

• A strong customer service focus.
• Excellent communication skills and a proven ability to develop long-lasting relationships with our key accounts.
• Ability to contribute to a team environment where performance is measured.
• Experience in working under pressure to meet deadlines and conflicting priorities.
• Strong Microsoft Office skills are essential.
• Team player with a high level of collaboration.
• Excellent command of the English language.
• Experience in SAP preferred but not mandatory.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA, and we do not tolerate any form of harassment or discrimination.

PUMA supports over 21,000 employees across 51 countries. The PUMA Group owns the brand PUMA, Cobra Golf, and stichd, and is headquartered in Herzogenaurach, Germany.