Contact Center Executive - Arabic

Job Responsibilities

1. Demonstrate a can-do attitude at all times.
2. Handle customers with utmost care and offer them adequate support.
3. Ensure smooth conversations with customers and provide necessary services.
4. Adhere to Call Centre ethics and scripts provided.
5. Liaise with managers, supervisors, operatives, and third parties to gather information and resolve issues.
6. Follow up on SLA for services provided.
7. Handle customer complaints or enquiries.
8. Maintain and submit reports on a timely basis as per requirement.
9. Complete additional work allotted within the required time.
10. Attend to inbound calls and process service requests from customers.
11. Ensure that entries are done correctly and accurately.
12. Communicate with Dispatch/Dispatch support for any updates on the service.
13. Follow up on services initiated at the 15th and 30th minute.
14. Inform customers of delays if no driver is assigned and assure them that a driver is being arranged.
15. Ensure that SLA is achieved for each service.
16. Assign a driver and update the details within 5-10 minutes of service initiation.
17. Follow up with the driver at the 15th minute mark to confirm they contacted the customer and got the exact location.
18. Follow up again at the 30th minute to check if the driver reached the customer or pickup location.

Job Types

Full-time, Permanent

Pay

AED 3,000 per month

Ability to Commute/Relocate

Dubai: Reliably commute or planning to relocate before starting work (Preferred)

Application Questions

1. Willing to work in any shift timing

Experience

1. Customer Contact Executive: 1 year (Preferred)

Language

1. Arabic (Preferred)

Application Deadline

28/10/2023

Expected Start Date

07/10/2024