Contact Center Agent

GTS IS HIRING:

• Position: Contact Center Agent
• Location: Dubai (Onsite)
• Language: English / (Bilingual)
• Salary: 2500 - 3000 AED (Per Month)

Job Description:

Put customer needs first, be energetic and provide first call resolution (FCR) to all the customers.

1. Support Call Centre team with their inquiries.
2. Handle customer calls transferred from the call center.
3. Handle contractors and technicians calls.
4. Monitor command center maintenance queue via field service view tracking.
5. Identify and escalate issues appropriately and ensure a timely response.
6. Ensure escalations are followed up within specified timeline.
7. Go the extra mile to WOW each Customer you connect with.
8. Build customer loyalty by follow-up of customer calls.
9. Completes assigned tasks within given deadlines.

Job Type: Full-time

Pay: AED 2,500 - AED 3,000.00 per month