Consumer Care Division Manager

Job Responsibilities

1. Lead, motivate, and manage a team of merchandisers and promoters to ensure optimal performance and alignment with business goals.
2. Develop training programs and provide coaching to enhance the team's product knowledge, sales techniques, and customer service skills.
3. Conduct regular performance evaluations and implement strategies for continuous improvement.
4. Business Development & Strategy:
   1. Develop and execute strategies to increase market share and drive revenue growth in the Babycare category across retail and modern trade channels.
   2. Identify and capitalize on new business opportunities, partnerships, and collaborations to expand the different brand's presence in the market.
   3. Analyze market trends, consumer behavior, and competitor activity to inform strategic decisions.
   4. Build the Babycare segment as well as adjacent segments.
5. Retail & Trade Management:
   1. Oversee the implementation of merchandising strategies and promotional activities to maximize product visibility and sales in retail outlets.
   2. Ensure that all stores within the trade network meet visual merchandising standards and that Babycare products are prominently displayed.
   3. Build and maintain strong relationships with key retailers, to secure prime shelf space and favorable terms.
6. Marketing (Online and Offline):
   1. Online E-Platforms Management Experience.
   2. Working with Influencers / Instagram & other Social Media.
   3. Experience with Planograms and Negotiation of shelf space in Modern Trade.
7. Customer Care & Satisfaction:
   1. Develop and implement customer care programs that enhance consumer satisfaction and loyalty, particularly in the Babycare segment.
   2. Handle escalated customer complaints and ensure timely resolution in collaboration with the customer service team.
8. Budget & Financial Management:
   1. Manage the department's budget, ensuring efficient allocation of resources and adherence to financial targets.
   2. Monitor sales performance and profitability, implementing corrective actions as needed to achieve business objectives.
9. Reporting & Analysis:
   1. Prepare regular reports on sales performance, market trends, and business development activities for senior management.