Consumer Care Division Manager

• Team Leadership & Management:
  • Lead, motivate, and manage a team of merchandisers and promoters to ensure optimal performance and alignment with business goals.
  • Develop training programs and provide coaching to enhance the team's product knowledge, sales techniques, and customer service skills.
  • Conduct regular performance evaluations and implement strategies for continuous improvement.
• Business Development & Strategy:
  • Develop and execute strategies to increase market share and drive revenue growth in the Babycare category across retail and modern trade channels.
  • Identify and capitalize on new business opportunities, partnerships, and collaborations to expand the different brands' presence in the market.
  • Analyze market trends, consumer behavior, and competitor activity to inform strategic decisions.
  • Build the Babycare segment as well as adjacent segments.
• Retail & Trade Management:
  • Oversee the implementation of merchandising strategies and promotional activities to maximize product visibility and sales in retail outlets.
  • Ensure that all stores within the trade network meet visual merchandising standards and that Babycare products are prominently displayed.
  • Build and maintain strong relationships with key retailers to secure prime shelf space and favorable terms.
• Marketing (Online and Offline):
  • Online E-Platforms Management Experience.
  • Working with Influencers, Instagram & other Social Media.
  • Experience with Planograms and Negotiation of shelf space in Modern Trade.
• Customer Care & Satisfaction:
  • Develop and implement customer care programs that enhance consumer satisfaction and loyalty, particularly in the Babycare segment.
  • Handle escalated customer complaints and ensure timely resolution in collaboration with the customer service team.
• Budget & Financial Management:
  • Manage the department's budget, ensuring efficient allocation of resources and adherence to financial targets.
  • Monitor sales performance and profitability, implementing corrective actions as needed to achieve business objectives.
• Reporting & Analysis:
  • Prepare regular reports on sales performance, market trends, and business development activities for senior management.

Qualifications:

• Minimum Bachelor's degree in Business Administration & Marketing.

Skills & Professional Requirements:

• Proven experience in leading teams, driving business development initiatives, and managing key retail accounts.
• Strong understanding of the retail landscape, modern trade dynamics, and consumer behavior in the Babycare segment.
• Excellent communication, negotiation, and interpersonal skills.
• Strategic thinking and business development.
• Retail and trade marketing expertise.
• Customer-focused approach.
• Analytical and problem-solving skills.

Experience Requirements:

• 5 Years in Retail/FMCG.

Remote Work:

No

Employment Type:

Full-time