Concierge

Intermediate School, Bachelor of Business Administration

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

• Act as the primary point of contact for guests, ensuring their needs are met with personalized service and attention.
• Coordinate and secure reservations for dining, entertainment, and transportation, offering tailored suggestions based on guest preferences.
• Provide detailed information about local attractions, events, and cultural experiences, enhancing the guest's stay with insider knowledge.
• Assist with special requests such as arranging spa treatments, personal shopping, or private tours, ensuring a memorable experience.
• Handle guest inquiries and complaints with professionalism and tact, striving to resolve issues promptly and effectively.
• Manage the concierge desk operations, maintaining a welcoming and organized environment for guests.
• Collaborate with other departments, such as housekeeping and security, to ensure seamless service and guest satisfaction.
• Stay updated on local events, seasonal activities, and relevant travel information to provide guests with current recommendations.
• Utilize technology and concierge software to manage bookings, track guest preferences, and enhance service delivery.
• Build and maintain relationships with local businesses and service providers to offer exclusive benefits and deals to guests.

Desired Candidate Profile

• High school diploma is essential; a degree in hospitality or a related field is preferred for a solid foundational knowledge.
• Minimum of 2-3 years of experience in a hospitality role, preferably in a high-end or luxury environment.
• Certifications such as Certified Concierge (CC) or membership in professional concierge associations are advantageous.
• Proven track record in customer service excellence, demonstrating the ability to anticipate and cater to guest needs.
• Fluency in English is required; proficiency in additional languages, especially Spanish or Mandarin, is a plus.
• Strong technical skills in using concierge software and property management systems to enhance guest service.
• Exceptional communication skills, both verbal and written, to convey information clearly and effectively.
• Strong organizational skills to manage multiple tasks and prioritize effectively in a fast-paced environment.
• A friendly and approachable demeanor, with a genuine passion for helping others and providing outstanding service.
• Physical stamina for occasional lifting, standing for long periods, and the ability to navigate a busy environment.