Compression Field Service Manager

About Your Role

Embark on a challenging and exciting journey as the Field Service Manager - Compression in our dynamic organization based in Dubai, UAE. This leadership role is integral to our commitment to delivering top-tier service and technical support for compression systems. As the driving force behind our field service operations, you will lead a dedicated team, cultivate client relationships, and ensure operational excellence. If you are a seasoned professional with a passion for leadership, technical acumen, and customer satisfaction, we invite you to join us in shaping the future of our field service operations and contributing to our continued success.

How you will make an impact:

• Orchestrate the field service organization for compression, overseeing a team dedicated to customer service excellence and technical support.
• Develop and implement strategic plans to optimize field service operations and ensure alignment with overall business compression field service objectives.
• Cultivate and maintain strong relationships with clients, acting as a key liaison between the organization and customers.
• Drive customer satisfaction by ensuring timely responses to service requests and effective resolution of issues.
• Lead and inspire a high-performing field service team, providing guidance, mentorship, and fostering a collaborative and customer-centric culture.
• Manage resource allocation, staffing, and training to enhance team capabilities and performance.
• Actively support all sections and departments of the Field Service community to drive efficiency, productivity at highest EHS and quality standards.
• Enforce quality standards in field service operations, conducting regular audits and assessments to maintain high-quality service delivery.
• Implement continuous improvement initiatives to enhance the overall effectiveness of field service processes.
• Build forecast strategy with input from service, new units being built, including manpower and tooling.
• Actively drive cost out and productivity initiatives.
• Main point of contact for all Field Service support inquiries both within and outside region.
• Ability, initiative, and vision to set own targets to create, develop and drive improvement projects across the business both within and outside region.
• Support project in the planning stage.
• Support sales during offer phase, ensure accurate, realistic, and competitive Field service and new unit bids.
• Flexibility and drive to monitor and support multiple projects simultaneously, proactively giving project support and solutions.
• Focus on digitalization and simplification of processes and practices both in the back office as well as the field.
• Establish, develop and maintain global network within Field Service and tooling. This includes active contribution to Global Field Service and global improvement/implementation projects.
• Managing department financial budget and forecasting own country and regional.

• Proven experience in a leadership role within field service operations, preferably in the compression industry.
• Strong technical knowledge of compression systems and rotating equipment.
• Excellent leadership and interpersonal skills, with the ability to inspire and empower a diverse team.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Strategic thinker with the ability to align field service operations with organizational goals.
• Effective communication skills in English.
• Proven track record in optimizing field service processes and driving operational efficiency.
• Eager and curious to learn and actively seek feedback from inside and outside the organization.
• Willingness to travel domestically and internationally as required.