Compliance Specialist

Description
As part of the Network Health / Trust & Safety team, the candidate will support in ensuring that after a non-compliance is identified, Delivery Service Partners (DSPs) have ample opportunities to course correct before moving to more drastic measures as per the non-compliance enforcement policy.
The candidate will track Corrective Action Plans (CAP), issue and track Breaches of Contract (BOC), and execute Exits from the program, acting from the moment a DSP commits a violation and fails to address it within the agreed-upon time.
Additionally, the candidate will develop standard operating procedures (SOPs) to manage non-compliance cases in collaboration with relevant stakeholders to hold DSPs accountable for non-compliance.
The candidate will work closely with TRC, DSP program managers, business coaches, and other AMZL teams as an independent party to ensure enforcement is fair and consistent.
Finally, the candidate will support the creation of SOPs related to handling escalations (from drivers, DSPs, Amazonians, or customers calling to flag a DSP's wrong behavior), including SOPs related to the tools allowing those escalations to be submitted.
The key skills needed for this role are related to:

1. Process management (design and optimization)
2. Communication skills (clarity and conciseness in written and verbal communications)
3. Analytics

Key Job Responsibilities

1. Develop SOPs and dashboards for Network Health and Trust & Safety charters
2. Execute mechanisms within the team mandate (CAP tracking, BOC issuing and tracking, Exits management)

We are open to hiring candidates to work out of one of the following locations:
Dubai, ARE
Basic Qualifications
Fluent in spoken and written Arabic, Process management (design and optimization - 6 sigma++), Analytical skills, business acumen, excellent written and verbal communication skills, focus, multitasking.
Preferred Qualifications
Writing skills, influence skills, ability to structure an argument to make it brief and complete, clear and concise (to the point) communication.