Complaints Officer - Customer Experience

Dicetek LLC

Dubai

AED 60,000 - 120,000

Job description

Communicate with customers to ensure their issues are handled and resolved timely.
Follow-up with customers on online and offline channels to track their experience.
Monitor internal customer activities, pain points, and collaborate on ways to enhance and motivate.
Identify service gaps based on data analysis and establish an action plan.
Work with staff, team management, and other relevant stakeholders to resolve issues, manage complaint resolution, and focus on root cause analysis to provide sustainable solutions.
Ensure responses to customers on various segment channels to improve customer service.
Implement the listed initiatives with the support of relevant stakeholders.
Collect customer information and track satisfaction with new products, features, and services.
Analyze data on customer preferences, needs, and buying habits to make informed decisions.