Complaint Management Specialist

DAMAS MEDICAL CENTER

Sharjah

AED 120,000 - 200,000

Job description

Maintaining a positive, empathetic, and professional attitude toward customers always.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Identifying and assessing customers’ needs to achieve satisfaction.
Building sustainable relationships and trust with customer accounts through open and interactive communication.
Providing accurate, valid, and complete information by using the right tools.
Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution.
Keeping records of customer interactions, processing customer accounts, and filing documents.
Following communication procedures, guidelines, and policies.
Taking the extra mile to engage customers.