Community Manager - Hospitality

The Place is a co-working and serviced office management company. We create work environments with every foot and inch planned out to maximize comfort and productivity. Our clients are top-tier companies that constantly grow and expand which makes their residence area and rented property more attractive for other businesses.

We are growing fast and looking for Community Manager (Guest Relations) for one of our Business Centers who will provide superb service for clients.

Main Responsibilities:

• Provide superior customer service in a professional and friendly manner in person, over the telephone, or via email.
• Manage day-to-day administrative tasks at front reception.
• Maintain a high level of knowledge about the Centre's products and services, and ensure customers are provided with accurate information.
• Demonstrate a positive attitude, adaptability, flexibility, and punctuality.
• Facilities & Space Management.
• Keep a record of staff and visitors signing in and out of the building.
• Communicate with AMC contractors for quarterly AC cleaning and in case of any emergency or planned repairs.
• Events Planning & Execution.
• Meet with members to resolve issues of complexity.
• Oversee new member onboarding and member moves out of the space.
• Monitor and report on online reviews and feedback.

What we are looking for:

• Minimum 3 years of experience in a customer-centric environment.