Communications Manager

Reporting to the VP Talent Acquisition & Talent Management and working in close proximity with the Global SVP Talent & Culture, as the Manager, Employee Engagement & Communications for Raffles and Fairmont Hotels and Resorts, you will play an instrumental role in shaping the company's image both internally and externally, and in driving engagement across our hotels and corporate offices. You will establish a strong internal communication strategy to connect our teams globally and you will also oversee our employer branding approach. You will drive the employee engagement surveys and work with our stakeholders to create action plans and continuously improve our workplace culture.

• Lead the Employee Engagement Survey program; administer survey globally and measure and report on employee engagement levels, recommending actions to address any issues.
• Collaborate with Talent & Culture to drive cultural initiatives that enhance employee morale, satisfaction, and overall well-being.
• Provide support to stakeholders to optimize the results to further enhance engagement, satisfaction, and retention.
• Develop and implement initiatives to improve employee engagement, such as recognition programs.

• Establish and maintain an internal communication platform that connects colleagues globally; design and implement strategy to maximize on the tool to drive engagement through regular engaging content reflecting our brands’ values, culture, and unique offerings.
• Develop an internal communications content calendar and craft compelling communications for employee announcements (such as appointment notices, company milestones and celebrations, organizational changes and corporate developments).
• Develop strategic presentations for the Talent & Culture Team.
• Act as a key point of content to hotel team, facilitate communication and provide assistance and information.

• Partner with Marketing to design the Employee Value Proposition, employer brand positioning to distinguish Raffles & Fairmont in the competitive job market.
• Develop and implement innovative social media strategies to enhance employer brand visibility and engagement across online platforms.
• Showcase Raffles and Fairmont’s brands’ values, culture, and unique offerings across all external touchpoints, such as LinkedIn.

• Assist the VP Talent Acquisition & Talent Management in leading our D&I initiatives, including our social mobility and gender diversity programs.
• Work on other special projects as determined by the Talent & Culture Leadership Team.
• Monitor KPIs and work in close collaboration with relevant counterparts at Accor.
• Contribute to fostering a collaborative, high-performance and passionate team environment that is inclusive and supportive, where employees feel empowered, engaged, and valued.

• Bachelor's degree in Human Resources, Hotel Management, Business Administration, or a related field; a focus on marketing or communications is an asset.
• Minimum 2 years of experience in Talent & Culture / HR, Marketing or Communications in the luxury industry. Past experience in hospitality is an asset.
• High proficiency in Microsoft Excel, Word, and PowerPoint, with the ability to create compelling presentations, reports, and communications materials.
• Experience working with social media platforms, and also content related tools such as Canva is a plus.
• Strong communication skills, both oral and written, including the ability to craft engaging content for internal newsletters, announcements, and social media platforms.
• Proven ability to build strong relationships, and maintain a positive reputation in industry and work with diverse stakeholders globally, and with other teams in the business such as brand and marketing.
• Good organization, flexibility, and time management skills, essential for managing multiple projects and deadlines.
• Proven track record working in a fast-paced and high performing environment.