Collection Specialist

Certified as a Top Employer for UAE, Qatar, KSA, and Oman; KONE is dedicated to a better world of work and exhibits this through excellent people practices.

We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team, putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and well-being.

KONE Middle East, Turkey & Africa (KMTA) is embarking upon an exciting growth phase through direct presence in 7 regions. To complement our growth plans, we are looking for a Collections Specialist with strong analytical skills and a customer-focused mindset to be based in our Sharjah office.

In this role, the successful candidate will be an expert in the Credit Control and Collection process, invoicing efficiency and reporting, and the dispute resolution process with internal teams and customers within the Service Business. You will play a key role in executing KONE’s customer credit management activities. Reporting to the Credit Controller, you will be responsible for implementing KONE’s credit policies so that an acceptable level of risk is maintained, repayments are made on time, losses are kept to a minimum, and arrears are economically collected.

We are looking for an individual with a track record of being a go-getter, a creative mindset, and strong commercial acumen skills. Please note that 90% of your activities will be on the field.

Responsibilities:

1. Providing customer service regarding collection issues, processing customer refunds, reviewing account adjustments, and resolving client discrepancies and short payments.
2. Monitoring and maintaining assigned accounts - customer calls, account adjustments, small balance write-offs, customer reconciliations, and processing credit memos.
3. Reducing delinquency for assigned accounts.
4. Performing other assigned tasks and duties necessary to support the Accounts Receivable Department.
5. Enlisting the efforts of sales and senior management when necessary to accelerate the collection process.
6. Communicating and following up effectively with the sales department regarding customer accounts on time.
7. Establishing and maintaining effective and cooperative working relationships with dealers and sales.

Requirements:

1. Minimum 3 years high volume corporate field Collections experience is a must.
2. Knowledge of Billing and Collections procedures.
3. Accounts Receivable knowledge/experience is a plus.
4. Strong attention to detail, goal-oriented.
5. Commitment to excellent customer service.
6. Excellent English written and verbal communication abilities.
7. Ability to prioritize and manage multiple responsibilities.
8. A driver's license and UAE experience are a must.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us, and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and daily practice. We follow ethical business practices and seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you achieve your career and personal goals and enable you to live a healthy and balanced life.